TERMS & CONDITIONS
These Website Terms and Conditions govern the use of our website and the services we offer to you, including the hiring of bed linen and towels. By using our website and placing an order with us, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
- Definitions:
1.1. "We", "us" and "our" refer to the company offering bed linen and towels for hire, whose registered office is located at [insert address here].
1.2. "You" and "your" refer to the person or company using our website and placing an order with us.
1.3. "Goods" refer to the bed linen and towels that you hire from us.
- Ordering:
2.1. By placing an order with us, you are making an offer to hire the goods at the stated price.
2.2. We reserve the right to accept or decline any order for any reason, without giving any reason.
2.3. When we receive your order, we will send you an email acknowledging receipt of your order. This email does not constitute acceptance of your order.
2.4. Acceptance of your order will occur when we send you an email confirming that your order has been dispatched.
- Payment:
3.1. Payment for the goods must be made in full at the time of ordering.
3.2. Payment can be made using the methods specified on our website.
3.3. We reserve the right to cancel any order if payment is not received.
- Delivery:
4.1. We will deliver the goods to the address specified by you at the time of ordering.
4.2. Delivery will be made on the agreed date and time.
4.3. We will make every effort to deliver the goods on the agreed date and time. However, we will not be liable for any delay or failure to deliver the goods caused by circumstances beyond our control.
4.4. If you are not present at the agreed delivery time, we reserve the right to charge a delivery fee to cover our costs.
- Use of the Goods:
5.1. You agree to use the goods in a responsible and appropriate manner.
5.2. You agree to take reasonable care of the goods whilst they are in your possession.
5.3. You agree to return the goods to us in the same condition as they were when they were delivered to you.
5.4. You will be responsible for any loss or damage to the goods whilst they are in your possession.
- Cancellation and Refunds:
6.1. If you wish to cancel your order, you must notify us in writing at least 24 hours before the agreed delivery date.
6.2. If you cancel your order within 24 hours of the agreed delivery date, we reserve the right to charge a cancellation fee.
6.3. If you cancel your order after the goods have been dispatched, we will not be able to offer a refund.
- Liability:
7.1. We will not be liable for any loss or damage caused by the use of the goods.
7.2. We will not be liable for any loss or damage caused by circumstances beyond our control.
7.3. We will not be liable for any loss of profits, business or revenue.
7.4. Our liability for any claim arising from these terms and conditions shall be limited to the amount paid for the goods.
- Intellectual Property:
8.1. All content on our website, including text, graphics, logos, images, and software, is the property of our company and is protected by copyright and other intellectual property laws.
8.2. You may not reproduce, distribute, modify, display, prepare derivative works based on, repost or otherwise use any content on our website without our prior written consent.
8.3. You may use our website and its content solely for the purpose of hiring bed linen and towels from us.
- Privacy:
9.1. We will collect and process personal information about you in accordance with our privacy policy, which can be found on our website.
9.2. By using our website and placing an order with us, you consent to the collection and processing of your personal information as set out in our privacy policy.
- Termination:
10.1. We may terminate these terms and conditions and your access to our website at any time without notice and without giving any reason.
10.2. Termination of these terms and conditions will not affect any rights or obligations that have accrued up to the date of termination.
- General:
11.1. These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and the hiring of bed linen and towels.
11.2. We may amend these terms and conditions at any time by posting a new version on our website.
11.3. These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is located.
11.4. Any dispute arising from or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the jurisdiction in which our company is located.
11.5. If any provision of these terms and conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforced.
PRIVACY STATEMENT
At Lux Linen Service we take your privacy very seriously. We are committed to protecting your personal information and handling it with care. This privacy statement outlines how we collect, use, and safeguard your personal data when you use our website.
1. Personal Information We Collect: When you use our website, we may collect personal information, such as your name, email address, phone number, and billing address. We may also collect non-personal information, such as your IP address and browser type, which is used to enhance your user experience.
2. How We Use Your Personal Information: We use your personal information to provide you with the services you have requested, such as linen hire service for accommodation providers. We may also use your information to communicate with you about our services and to send you marketing materials that we think may be of interest to you.
3. How We Share Your Personal Information: We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors and shipping companies. We may also share your information if required by law or if we believe it is necessary to protect our rights or the safety of others.
4. How We Protect Your Personal Information: We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption, to protect your information.
5. Your Rights: You have the right to request access to, correction of, or deletion of your personal information. You may also withdraw your consent to our use of your personal information at any time. Please contact us if you have any questions about your rights or our use of your personal information.
6. Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your user experience and to gather information about how our website is being used. You can control the use of cookies through your browser settings.
7. Changes to this Privacy Statement: We may update this privacy statement from time to time. Any changes will be posted on our website, and we encourage you to review this statement periodically.
If you have any questions or concerns about our privacy practices, please contact us at info@luxlinenservice.melbourne.
REPLACEMENT PRODUCT PRICES
- King sheet - $40.00
- Queen sheet - $36.00
- Double sheet - $30.00
- Single sheet - $26.00
- Pillowcases - $8.00
- Bath towel - $13.00
- Hand towel - $4.50
- Bath mat - $5.50
- Face washer - $2.00
- Tea towel - $1.50
